Delivery / Shipping:
- We do not have a physical shop.
- Please see our Stockists List to buy direct.
- We courier our product door-to-door countrywide at flat rate of R85.00 retail when orders are placed online.
- Deliveries occur on weekdays only (Mon-Fri) *Excl. Public holidays, between 8am-5pm
- Once your payment reflects in our bank account- we will send your order out.
- We aim to get paid orders out on Tuesdays and Thursdays. (Excl. Public Holidays)
- No orders are sent out on Fridays.
- Orders placed and paid on Thursdays after 9am are sent out on the following Tuesday. (Excl. Public Holidays)
- Orders take 2-6 workdays (Excl. Public Holidays) to be delivered.
- The couriers adhere to their own time schedule, and sometimes unexpected things happen to the drivers, altering delivery times. (Load shedding, Protest Marches, High-jackings, Virus Outbreaks, etc.)
- We therefore cannot provide you with an exact time of delivery, but only an estimated date of delivery.
- You will receive an email notification in your inbox when your parcels was collected.
- This notification will provide you with a Tracking (Waybill Number) that you may use to track the status of your parcel.)
We offer the following payment options:
- Direct bank transfer (EFT)
- PayFast (Instant EFT; Debit/ Credit Card Payments)
- We regret- no COD or Cheques
- Orders are sent out once payment reflects in our bank account.
- Our bank account is with Netbank Limited
- Should you pay from another bank account: your payment may take 1-2 working days to clear.
- Please keep this in mind.
- You will receive a notification in your email inbox once payment reflects in our bank account.
- ONE (1) proof of payment can be sent to firstname.lastname@example.org
- Our aim is to send out orders around 9am Monday- Thursday.
- Should your payment not reflect by this time or have been made after this time- please take it as a given that your order will be sent out on the next dispatch cycle.